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Frequently Asked Questions

How much do you charge for delivery?

Delivery is free for UK orders. Delivery costs for EU/international orders are shown when filling out your shipping address at the checkout.

How long does delivery take?

We always aim to ship your order within 24 hours, so the majority of items arrive within 48 hours.

What do I do if a product is faulty?

If the product is damaged in any way, send it back, and we'll send you a complete refund, or a replacement, free of charge!

What do I do if I don't like the product?

If for any reason you don't like the product you receive, send it back and we will refund the purchase price.

What payment methods can I use to pay?

We accept the following credit/debit cards: Visa, Maestro (switch), American Express, Solo, Mastercard and Discover. You can also pay for goods via PayPal. You may also pay by cheque or bank transfer.

What do you do with my order details?

We do not store any credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred to the credit card processor. We store your contact details securely in a database for future reference but we do not pass these details on to any third parties!

We are a school who has not credit card. Can we pay by cheque?

We often get requests from schools to be invoiced so they can pay by cheque. This is no problem. Select "pay by invoice" at checkout and we will sort out the rest!