Fast delivery! Vast majority of orders arrive within 1-2 days. LAST DATE FOR CHRISTMAS DELIVERY WEDS 20th DEC
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Frequently Asked Questions

How much do you charge for delivery?

Delivery is free when you spend over £20 in the UK only. All other delivery charges are listed clearly when you view your shopping basket. For European Delivery, select "EU Delivery" at the shopping basket.

How long does delivery take?

We always aim to post your order within 24 hours, and the time taken for delivery will depend on the delivery method you chose. Majority of items arrive within 48 hours, (though on the rare occasion it can take longer. If it seems to be taking longer than expected drop us an email and we will check for you). Some items may be made to order, and we will contact you if there is likely to be any delays with your order.

What do I do if a product is faulty?

If the product is damaged in anyway, send it back, and we'll send you a complete refund, or a replacement free of charge!

What do I do if I don't like the product?

If for any reason you don't like the product you receive, send it back and we will refund the purchase price.

What payment methods can I use to pay?

We accept the following credit/debit cards: Visa, Maestro (switch), American Express, Solo, Mastercard and Discover. You can also pay for goods via PayPal. You may also pay by cheque or bank transfer. Please email for details.

Will I receive confirmation of my order?

Once you have completed your order, you will receive an automated email from us confirming your order. If you do not receive this email shortly after you have ordered, please check your JUNK mail folder. If it's not there, please contact us.

What do you do with my order details?

We do not store your credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred via 128 bit SSL encryption. We store your contact details securely on a database for future reference but we do not pass these details on to any third parties!

We are a school who has not credit card. Can we pay by cheque?

We often get requests from schools to be invoiced so they can pay by cheque. This is no problem. Please email your order through to us and we will sort out the rest.